Z-Square provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!
As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth & renewal payment processing. Additionally, our Customer Service Representatives ensure showroom floors are well-maintained and provide a warm, friendly environment for our customers.
Job Duties
*Personally support every customer to Own it.
* Customer Care & Service
* Drive Sales through building authentic relationships with customers
* Assist customers
* Accept & process current customer payments
* Assist with store sales by in store marketing
* Input customer information into the store computer for new lease agreements
* Update customer information & account status in the store’s computer system
* Manage cash transactions with customers
Administrative Assistance
* File & maintain customer folders and records
* Answer incoming telephone calls
* Maintain regularly mailing campaign
* Process order forms and references
Additional duties
* Maintain the appearance & organization of the customer transaction counter
* Assist in the maintenance of the showroom through cleaning, organizing & merchandising
* Additional duties as assigned by management
Job Requirements
* High school diploma or equivalent
* Excellent interpersonal skills are required for daily customer contact
* Working knowledge of electronic products (appliances, computers, etc.)
* Strong sales skills- showroom and telephone
* Position may require lifting up to 50 lbs. without help
* Excellent telephone manners
* Strong communication skills
* Strong computer skills
* Maintain professional appearance
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
As a Customer Service Representative at Z-Square Technology LLC, you will have access to a comprehensive benefits package that includes: Paid time off including vacation days, sick days and holidays
* Unlimited bonus & commission opportunities
* Five day work week, Sundays always off!
* Medical, dental & vision insurance
* 401(K) with company match
* Life insurance
* Disability benefits
* A drug screen and criminal background investigation is required.
Z-Square Technology LLC is an Equal Opportunity Employer
