MULTNOMAH UNIVERSITY
Client Services Manager
Job Description:
To provide support and management of end user applications and systems, to provide lead helpdesk support to assist and serve all Multnomah employees with computer hardware and software needs and issues, to provide project direction and supervision
of student helpdesk employees, and to assist Systems Administrator and Network Administrator on projects as assigned.
Principal Responsibilities:
Objective: To provide timely, quality service to requests for support; monitor and manage helpdesk employee workloads and manage upgrades to end user computers, laptops and applications.
Responsibilities:
- Hire and manage student helpdesk employees and provide guidance, training and semester reviews.
- Diagnose and resolve issues with campus computer hardware and software and related systems in a time sensitive environment.
- Manage installation and configuration of computer lab thin client and back-end host server.
- Assist with organizing and planning software and hardware upgrades.
- Identify, research, order, configure and install all campus computer-related systems and manage replacement cycle of campus computers.
- Assist with script management under the advisement of the Systems Administrator and Data Administrator.
- Manage PaperCut system and keep up to date with patches and upgrades.
- Manage iSupport system and keep up to date with patches and upgrades.
- Act as a backup to Systems Administrator, supporting VMWare and Server infrastructure.
- Diagnose and resolve issues with campus telecommunications-related equipment as a back-up to the Network Administrator.
- Occasional evening and weekend support.
- Other responsibilities as assigned.
Objective: Assist in implementing, documenting, and following departmental support procedures providing quality communication and efficiency.
Responsibilities:
- Attend departmental meetings.
- Communicating well with other team members and work in conjunction with senior departmental staff
- Assist with documenting the inventory, installation, and servicing of IT-related computer and phone systems.
- Keep documentation up to date.
COMMUNICATION SKILLS AND WORK HABITS
Objective: Maintain a Christ-like testimony in all aspects of the job.
Responsibilities:
- Communicate openly and clearly in a Christ honoring and congenial manner, both within the department and to those outside the department
- Represent Multnomah well in dress, grooming and actions.
- Show discernment in use of time.
- Communicate regularly and openly with Supervisor/Director.
- Encourage an atmosphere of unity and collaboration among university departments.
Job-specific Requirements:
- A customer service oriented personality who enjoys interacting with people.
- Prior employee supervision and leadership experience.
- Must possess technical support experience.
- Proficient in knowledge with Windows 7, and Mac OS X operating systems.
- Proficient in knowledge of Microsoft Office suite
- Working knowledge of Powershell and Java scripting.
- Working knowledge of Windows Server 2008 and above.
- Working knowledge of VMWare.
- Demonstrated troubleshooting abilities.
- Must be able to work independently and maintain confidentiality of data contained in Multnomah systems and databases.
- Possess a strong understanding of all hardware pertaining to a Mac and PC.
- Wholeheartedly ascribe to the Multnomah employee values.
General Requirements:
Because we believe that professionally qualified, committed Christian personnel are key to the operation of a
truly Christian college and seminary, and that not only teachers, but all employees, by the pattern of their lives,
serve as role models to our students, all employment positions at Multnomah University contain the following
statements relating to required personal qualities:
- Employees will have received Jesus Christ as his/her personal Savior. John. 1:12
- Employees will be in basic agreement with the institution’s doctrinal statement.
- Employees will believe the Bible is God’s Word and standard for faith and daily living. 2 Tim. 3:16-17
- Employees will be a Christian role model in attitude, speech and actions towards others. This includes being committed to God’s biblical standards for morality and sexual conduct. 1 Tim. 4:12, Luke 6:40, Col. 3:17, Titus 2:7-8, 1 Thess. 2:10 and 5:22.
- Employees will be a regular participant in a local, evangelical church.
- Maintain a Christ-like testimony in all aspects of the job.
- Communicate openly and clearly in a Christ honoring and congenial manner, both within the department and to those outside the department.
- Represent Multnomah well in dress, grooming and actions.
- Show discernment in the use of time. Communicate regularly and openly with supervisor.
- Encourage an atmosphere of unity and collaboration among university departments.
Full Time (40 hours) with Medical and Dental benefit options starting the first day of the month following the first 30 days of employment.
To Apply:
For full consideration complete an employment application (online at
www.multnomah.edu/employment) and attach a cover letter and resume. Please include the name, title and phone number of three references. An interview may be arranged after your file is complete.
If you have questions regarding this position please contact Brenda Gibson,
bgibson@multnomah.edu, 503.255.0332
