Associate Director of Residential Services

PURPOSE:
Plan, organize, and coordinate the activities of the residential Recovery Program. Oversee all aspects of the operation; Administration, child care and supervision, and education of clients. In time, provide Administrator responsibilities to the program.

ESSENTIAL DUTIES:
The category headings below are there to provide clarity. In that they are somewhat arbitrary, actual practice requires a blended view of the duties below.

Quality Improvement
• Under the guidance of the Program Director, direct and evaluate the facilities within the limits of the functions and policies of Advent
• Under the guidance of the Program Director, assess the program operations and program; and with the Program Director, report to the Executive Director and make recommendations to address identified problems
• Be aware of current treatment issues in the facilities and develop and implement improvements to the treatment program to better meet client and stakeholder needs.
• Assist the Program Director in evaluating the program against CARF standards and proposing necessary changes to improve the quality of the program and meet CARF standards
• Keep abreast of and apply technological advances to the program.
• Prepare, distribute, and maintain communications and policies.
• Review all Incident Reports for submission to Licensing.
• In collaboration with the Program Director, administer operations, policies, and procedures of each facility as approved by the Board of Directors; work with the Program and Executive Director to ensure that the homes are administered in compliance with applicable laws and regulations.
• Directly observe the operation of each home, meeting regularly with Childcare staff in the home to discuss program quality issues.
• Maintain Group Home Administrator Certification
• Follow best practices for implementing change when warranted
• Be on premises to the extent necessary to ensure proper operation of each facility.
• Ensure that original program concepts and mission are retained.

Clients and Program
• Ensure the total welfare of each child.
• Provide limits on client behavior.
• Provide crisis intervention consultation.
• Report all cases of child abuse according to law.
• Provide a planned, scheduled program of activities for youth.
• Provide a safe and structured environment for the clients.
• Participate in program activities to serve clients of the agency.
• Ensure client occupancy to meet budgetary needs
• Establish long-range objectives and specify strategies and actions to meet determined objectives and incorporate these as part of the culture of the program.
• Receive, review and advise the Program Director of complaints/grievances made by clients, their authorized representative(s), parent(s) and other stakeholders (including neighbors), and advise the action to be taken to handle the complaint

Public Relations
• Be aware of current issues with involved stakeholders, including neighbors, and implement changes to better meet stakeholder needs
• Confer and consult with individuals, groups, and committees to assess and implement changes needed within the program.
• Interface with placement officials, reviewing program developments as needed.
• Plan, direct, and prepare recruiting activities and public relations materials.
• Speak to community groups to explain and interpret agency purpose, programs, and policies.
• Compose written materials such as treatment plans, quarterly reports, termination reports, and program brochures.
• Work cooperatively with Human Resources Director to publicize and recruit for staff openings.
• Supervise recruitment of clients
• Implement the Good Neighbor Policy

Staff Management
• Provide spiritual leadership and nurture to departmental staff
• Consult in weekly staff meetings to problem-solve and direct treatment interventions.
• In collaboration with the Program Director, organize the work of the program and delegation of responsibility to staff members
• Participate in reviewing staff performance in weekly staff meetings, set priorities, problem solve, and direct treatment interventions.
• Recruit, interview, and appoint employees, in cooperation with Human Resources Director
• Under the oversight of the Program Director, evaluate, discipline and promote employees within the program, and recommend necessary terminations to the Executive Director as per Personnel Policies. Be responsible for staff morale, performance incentives and rewards
• In collaboration with the Program Director, continue to oversee the plan for the orientation, development and training of staff. Develop the leadership skills of the Supervisor and Senior Counselors.
• Participate in the training of agency staff in skills required to provide services. Connect staff with training resources.
• Collaborate with the Volunteer Coordinator. Supervise the Friendship Family/Mentoring Program Coordinator. Advise volunteers and volunteer leaders to ensure quality of programs and effective use of resources.
• Provide personal assistance, emotional support, or other personal care to coworkers and subordinates.
• Clearly communicate and teach all short- and long-range goals to all staff.
• Handle complaints, settle disputes, and resolve grievances and conflicts

MINIMUM REQUIREMENTS:
• Experience in a group residential facility for adolescents in which supervisory experience was gained
• A Master’s degree or a bachelor’s degree with enrollment in a related MA program.
• Certification as a Group Home Administrator – requires BA bachelor’s degree, plus at least one year of administrative experience or supervisory experience over social work, child care, and/or support staff providing direct services to children in an agency or in a community care facility.
• Clean DMV record, with no more than one point if under 25 years of age, or no more than two points if over 25 years of age
• Ability to do essential duties
• Good physical health (provide proof via physical exam)
• Negative TB test
• Visual acuity and adequate hearing for the performance of job duties
• Preparation of detailed records or reports
• Work as a member of a team
• Work under pressure
• Work on several tasks at the same time
• Count, make simple arithmetic additions and subtractions; and maintain financial records
• Perform simple repair and maintenance
• Inspect, examine and observe
• Maintain strict confidentiality

KNOWLEDGE AND ABILITIES:
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Assessing the value, importance, or quality of things or people.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and personnel information systems.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Teaching others how to do something.
• Talking to others to convey information effectively.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Effective communication at a level necessary for successful performance on the job
• Ability to gain the interest, respect and cooperation of other facility personnel, youth, and the public
• Adjusting actions in relation to others' actions.
• Being aware of others' reactions and understanding why they react as they do.
• Initiative to act independently and make decisions based on the principles
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Principles of child care supervision
• Availability of community resources
• Motivating, developing, and directing people as they work, identifying the best people for the job.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Supervision of child care workers
• Refraining from co-dependency and Enabling behaviors
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Addictions and chemical dependency
• The Twelve Steps of Alcoholics Anonymous, Narcotics Anonymous, and/or Al-Anon
• Nutrition, food preparation and storage and menu planning
• Housekeeping, sanitation and personal hygiene
• Recognition of early signs of illness and the need for professional assistance
• Psychological/emotional treatment issues relating to the clients

SPECIAL PERSONAL CHARACTERISTICS:
• Emotional maturity and stability
• Demonstrated leadership ability
• Empathy and objective understanding of others
• Honesty
• Integrity
• Tact
• Patience
• High moral standards
• Keen observation
• Continuing satisfactory record as a law-abiding citizen
• Teamwork, cooperation and collaboration skills
• Punctuality and willingness to work various schedules, including weekends and holidays, and to report for duty at any time emergencies arise

Age Limitation: Minimum age is 21 years.
Citizenship Requirement: Pursuant to the law, a person must be either a U.S. citizen or be a permanent resident alien.
Felony Disqualification: Persons convicted of a felony are not eligible to be appointed to positions of this class.
Background Investigation: Pursuant to the law, persons shall be fingerprinted prior to work in a facility, and shall be subject to a background investigation by Community Care Licensing and the FBI. Persons who have previously been subjected to this in Advent will not undergo any further investigation of this type.
Medical Requirement: Persons shall undergo a medical examination to determine that he or she can perform the essential functions of the job safely and effectively.